Service Quality and Excellence

We provide services and products to meet your requirements and satisfaction to the best of our ability.

We strive to continually enhance the quality of our service for your pleasure and benefit.

General Sales Policies for Treatment Programmes and Products

Prices will be presented clearly, simply, accurately, and in an easily understood manner. All charges, including discounted pricing, will be disclosed before the confirmation of purchase. A receipt or proof of purchase will be provided unless the customer doesn’t require it.

Payment must be made in full via Visa, MasterCard, or AMEX in-store or through online booking. Payment can also be made via approved installment payment plans through credit cards or in-house installment plans, if available.

Package Sales Policies

All packages have an expiry date of 3 years from the date of purchase.

Price Changes: Prices of all or specific services may be increased at any time without prior notice. If the list price of specific service items increases, their corresponding package credit price will also increase at the same rate. For example, if the price of The Diva LashCraft increases by 5%, the credit redemption price will also increase by 5%.

Specific Sales Policies Relating to Retail Products Sales

All retail products are non-refundable. However, products can be exchanged for other products of equivalent value within 2 weeks of purchase, provided they are returned in their original packaging, unused, along with proof of purchase.

Confidentiality

All personal data and information provided by you to us will be kept strictly confidential. Every effort will be made to ensure compliance with our Personal Data Protection Policy.

Amendments

We reserve the right to change, amend, insert, or delete any of the terms and conditions or policies without prior notice.

No-Show Policy

We are committed to providing superior quality services to our clients. To ensure this, customers are asked to cancel any appointments they will be unable to honor at least 24 hours in advance of their reservation.

We collect 50% as pre-payment for all online bookings.

A cancellation fee of 50% of the treatment amount (pre-payment collected) will apply if you cancel within 24 hours of your reservation.

Public Holiday Surcharge

A 20% surcharge applies on public holidays. The balance payment, including the surcharge amount, will be collected in-store at the time of your appointment.